Consumer examination: The owner of WaterView Heights has a number of facilities with bad reviews

This consumer investigation takes a look at a restless local nursing home and others owned by the same company. This week they brought us two investigations into Charlotte via WaterView Heights. It belongs to a company called Grand Healthcare System in Long Island. According to his website, it has 21 nursing homes throughout the Empire State. And so I combed the reviews for each of their facilities, and there seems to be a pattern.

First, I give you a little history. The Grand Healthcare system paid more than 9 million US dollars than the Charlotte nursing home bought in July 2022. It changed the name of the poorly rated nursing home from the bank winds to Waterview Heights, probably because of its surroundings to the Lake Ontario. But current residents and former employees tell me that this is not a Lake-side resort.

“What I see there is not good, said Tammy Werth, a nurse who worked as a nurse manager at Waterview. “I hear from the family members that they don't get any answers. They are also very concerned. “

Tammy Werth is a former nurse manager at Waterview. She says she has been released after she had selected words for her boss about the conditions – conditions that the Ministry of Health of the New York Ministry of Health are not good. The state has shown WaterView as a SFF or special focus system, since WaterView “the failure to maintain compliance with the practices has” not to maintain “, which” led to damage to the residents “.

The centers for Medicare and Medicaid evaluate nursing homes, and on his evaluation website, Medicare warns consumers of WaterView with a symbol that looks like a hand that she points out in a red circle. The website says: “Nursing homes, which were cited for potential questions related to abuse, have this symbol next to its name.”

It is not the only large facility that was beaten with this icon. The Grand Rehabilitation and Nursing in Barnwell also has one, together with the lowest rating, which means that the facility is “much below average”.

In fact, 10 out of 21 of his nursing homes bear the lowest evaluation. Most are distributed over Western and central news.

“The biggest problem is that they are understaffed,” said Werth. “And that was a problem since I was there.”

And public records show that this is a problem in many Grand facilities. Medicare evaluates 76 percent of its 21 nursing homes below the average of 76 percent. Werth has a message for state health leaders.

“These new owners who come here cannot allow these nursing homes, these profit -oriented organizations can prescribe how we can certainly take care of our residents,” she said, “we have to make sure that all your needs are looked after.”

After our investigation was broadcast at the beginning of this week, the state health leaders confirm that the inspectors came with the WaterView leaders on Thursday. I was told that the purpose of the meeting was to “find ways to continue compliance”.

I contacted the regional vice president of the Grand Healthcare System about my research results, and he did not react. Before placing your relatives in a nursing home, it is important to carry out your research. Click here for the Medicare website, where nursing homes are rated across the country.