The death of Brooklyn Ems Lieutenant Spark's investigation of the 911 call response

An EMS lieutenant devoted his life to the rescue of the New Yorkers. But when he needed help last month during a medical emergency, critics said that the first aiders left him behind.

While the FDNY checks this tragedy, CBS News New York investigates investigates what should happen when calling 911.

Lt. Nelson Setos 911 call

Ems Lt. has reacted for more than a decade Nelson Seto on medical emergencies all over the city. On February 17th, friends ended a 12-hour layer. The 42-year-old was not free of service and back home in Brooklyn when he called 911.

In 911 records, the dispatcher states that the caller has “difficulties in breathing” and “do not speak in complete sentences”.

At 12:10 p.m. Emts will quickly arrive on site. Seto did not answer the door, which asked the Emts to ask the shipping to call it. Just four minutes after her arrival, Emts marked the call unfounded and left it.

His body was later discovered by relatives.

“It is something that I can't get out of my head, which would be if he heard her,” said Fdny Ems, Anthony Almojera.

Almojera, who was in contact with the union, said he had the 911 call, in which seto said: “I can't breathe. I have problems with breathing.” And he could hardly say that. “

The investigative reporter Mahsa Saeidi was announced that Seto identified itself as a member of EMS on this 911 call. If Dispatch had found that, an EMS officer would have been sent as a sign of respect in Seto's house. That could have prevented this, but it didn't happen.

Saeidi also learned that the dispatcher was suspended for five days without payment and that the answering EMTS will be broadcast again.

“The protocol was broken”

On Monday, Brooklyn and colleagues in Brooklyn came together to the life and service of Lt. Seto in honor.

“You know, he never shortened a job. He always gave him 110%, and that's why I just can't believe it,” said Fdny Ems Lt. Ronald Wolfe.

The department said there was mourning for the loss and there will probably be changes to FDNY protocols that are due to Seto's death.

But CBS News New York Investigates asked what the current protocols are and whether they were persecuted.

The FDNY would only say that it is “examined”.

However, Almojera said: “The protocol was broken” and referred to a procedure that had existed since 1999. According to the operational guideline, Emts has to “get access to access” before he asks the shipping to call FDNY, and “the fire brigade ranking has the authority to force admission”. It also means that the call should not be closed unless you get access and “no patient is found”.

“The doors are almost and every day every day,” said Almojera, adding when he was asked how the answering Emts did not know: “I can't get in my head. I don't know how you have absorbed information. The dispatcher that I said about should have known.”

“I couldn't imagine that it was in the department without him”

Wolfe was Seto's closest friend and former partner.

“I only wish I could have been there to help. That is the thing. If he needed the most someone, I was unable to be there, and it bothers me. That only plays in my head,” said Wolfe.

Over the years, Wolfe said that her bond has grown.

“When we met, we became partners. I didn't think I would be honest with you, I didn't think too much about it and then when we worked more together, and then our bond grown and then it was just as if I didn't imagine that I was in the department,” said Wolfe.

They were side by side in every phase, from Emt to paramedics.

“I remember that I said that the list numbers came out for doctors. I don't know if we will be there together. I hope. ' And I remember that he said: “Ah! And that was sure that was the case, “said Wolfe,” you know, the same for lieutenant. God has appropriate to put us together again, and I am very grateful for it, very grateful for it. “

After Seto's death, Wolfe would accompany him one last time.

“He was a perfect paramedic,” said Wolfe. “He spent nights, days with it, studying to perfect his craft to make sure that if he got this call, he would not let anyone or family down, and I want every New York know that.”

And what he wants that his best friend know: “I will never forget the trip we had together. I will never forget this trip. I will never forget it.”