The Missouri supervisory authorities open up the investigation of Liberty Utilities

The state agency, which regulates the supply companies in Missouri, has opened an investigation by Liberty Utilities regarding customer service and invoice issues.

For several months, the Commission for Public Services in Missouri received complaints, comments and statements by Liberty Utilities customers with regard to billing and customer service issues, as can be seen from the announcement of the investigation published on Thursday.

The chairman of the Commission, Kayla Hahn, said at the session of the supervisory authorities that the agency's employees will start immediately by examining the electricity supply company for electrical, gas and water suppliers.

“I know that my co -representatives and I expect to see significant improvements at Liberty Utilities,” said Hahn.

“We have heard the certificate from local public hearings. We continue to see problems in the call center with reports that we receive and we know that selected representatives hear the same questions from their voters. ”

Liberty Utilities offers about half of the counties in Missouri various supply services and has around 52,700 customers in the state.

Last year, the company submitted an interest case to the Missouri Public Service Commission and asked the supervisory authorities to permission to increase natural gas prices so that annual sales would increase by around $ 13.1 million.

A month later, the company submitted an additional interest case to increase the annual water revenue by around $ 7.99 million and the annual wastewater income by around $ 75,180, according to the Commission for Public Services in Missouri.

During the local public hearings in these cases, customers informed the supervisory authorities with problems with the settlement and customer service of the company.

“We heard of Liberty of loud and clear customers that customer service was extremely bad. Therefore, I support this examination and this arrangement with all my heart, ”said Glen Kolkmeyer, one of the five commissioners who unanimously approved the order for the examination.

Forrest Gossett, Communication Director of the Missouri Public Service Commission, said Kbia that the complaints from Liberty customers were often about invoices that were not to look at, delayed or in a way wrong.

The state agency's employees should examine the problems immediately and present updates to the Commission every three months.

“There is no excuse for customers not to receive any invoices, or so that customers have invoices who are not in time, or for customers who are unable to achieve someone at Liberty Utilities if they have a problem,” said Hahn on Thursday.

Liberty Utilities customers with problems and questions are asked to call the Hotline of the Public Service Commission Consumer Services under number 800-392-4211.

Liberty Utilities officers did not answer an interview request immediately on Thursday.

Copyright 2025 Kbia